Item delivered to Ebay global shipping center but buyer says they never got it

johnin315
New Community Member

Trying to give the tracking number to someone in Paypal resolution department but I'm having a difficult time finding it...thanks

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@johnin315 

 

Is there a PayPal dispute opened? If not, I suggest contacting eBay customer service first and let them know that a buyer on such and such transaction did not get their item and you shipped via eBay Global shipping program so GSP needs to take responsibility in refunding the buyer. Give them your tracking number to the US shipping warehouse to Kentucky.

 

https://ocsnext.ebay.com/ocs/home

https://pages.ebay.com/seller-center/shipping/global-shipping-program.html#m22_tb_a11__5

 

If the above fails, PayPal resolution center:

http://www.paypal.com/disputes/

 


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.