Item delivered to Ebay global shipping center but buyer says they never got it
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Trying to give the tracking number to someone in Paypal resolution department but I'm having a difficult time finding it...thanks
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Disputes
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Is there a PayPal dispute opened? If not, I suggest contacting eBay customer service first and let them know that a buyer on such and such transaction did not get their item and you shipped via eBay Global shipping program so GSP needs to take responsibility in refunding the buyer. Give them your tracking number to the US shipping warehouse to Kentucky.
https://ocsnext.ebay.com/ocs/home
https://pages.ebay.com/seller-center/shipping/global-shipping-program.html#m22_tb_a11__5
If the above fails, PayPal resolution center:
http://www.paypal.com/disputes/
Kudos & Solved are greatly appreciated. 🙂
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