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Item damaged in shipping. How do I file a claim?

New Community Member

Item damaged in shipping. How do I file a claim?

Hi forum,

 

I shipped an item to a customer a couple days ago.  She wrote me telling me that the item was damaged, with clear damage to the shipping box.  Since all my packages say "insured", how do I go about filing a claim? Would I do it here on the PayPal site or on the USPS website? The shipping label was purchased here on PayPal, but I don't see anywhere to click to start this process.  All input much appreciated.

 

MsA