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Hi - I would appreciate some input here. I ordered an item and was sent a completely different, damaged item.
The seller first offered a 50% refund which I declined and now says he will refund the full amount if I return the item at my cost.
Paypal has said they will pay the shipping cost, but because the item arrived to me already damaged I am concerned that they seller will use this as an excuse not to refund me. I have taken photos but apparently that is not enough. I was first asked to find a manufacturer of similar products and get a Damage Document filled out, which is just ridiculous. Paypal then agreed to let me sign a Statutory Declaration about the damages. I now have to find a JP, get this signed off, go to the Post Shop, buy a bag, pay for the postage, ensure I get tracking and upload all of this to Paypal. This has created a ridiculous amount of running around and inconvenience for me which is difficult as I work long hours. Even though Paypal will cover the postage costs, this whole situation is unfair. My argument is this - I have paid for an item I did not receive. The seller should immediately be made to refund the full amount. Creating work and inconvenience for me is just not acceptable. Paypal used to be all about protecting the buyer and this is why I buy everything through Paypal - or should I say that I have until now. I would love to hear some advise or words of wisdom.
Same thing happened to me, because the seller supplied a tracking number PayPal told me that they wouldn't do anything. I had ordered Intelligent swimming pool cleaner and got a small Cosmetic Mirror. PayPal couldn't care less 👎
I had a very similar thing happen except that the item was incredibly shoddy - nothing like what was advertised.
I sent it back but it was returned TWICE.
I took photos etc etc - seemed to go on forever.
The second time I had to wear the postage.
I finally refused to send it back again and pointed out that all the seller had to do was to keep sending the parcel back.
My lovely Post Office person looked the address up for me and it was a legitimate company that the seller had appropriated as a return address.
These points for some reason suddenly had traction and I was advised to either keep the item (it was a quilt) or donate it.
I donated it to a dog kennel.
I felt so aggrieved at the blatant dishonesty of the seller.
I just kept persevering in my attempt to contact a 'real' person.
Finally I succeeded in getting MEWE Galleries - struck off or whatever it is happens to people who do the wrong thing over and over again.
All the very best.
Trouble is that if it was as easy as that then all buyers would just say an item was faulty and not have to provide any proof or return of the item and get the item and a refund.
Paypal has to be the middleman between buyer and seller and provides 'some' protection for each.
Hi, point taken people can't just change their minds or make up stories.
The Paypal protocols for documentation prescribe exactly what you need to do in terms of keeping receipts and images .
Their instructions are detailed and precise.
The rules however apply to both sides of the transaction.
I have had (rarely) things broken in transit and there were no issues whatsoever.
Most people I believe are good and honest.
When you come across a palpably dishonest transaction it is important to see it through to its conclusion so that companies like MEWE Galleries do not dupe others.
'Seeing it through' for some reason takes a lot of persistence and (in my case) duplication of documentation to prevail.
Many people must just give up.
It should not be that difficult when the seller is clearly and demonstrably in the wrong.
All the best
All I can advise is to be persistent - keep emailing !
I didn't think I was ever going to get anywhere but one day a human actually looked at my messages and it was suddenly resolved.