Item bought not received

[pecs12]

I purchased 2 concert tickets from a person on social media they received the money through PayPal but are refusing to send the tickets or return my money. When I try to open a claim on the payment it only gives the option to report unauthorized activity

[kernowlass]

@pecs12 

Oh dear, sounds as if you paid using the friends / family option? If so then.......................

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time. You would also not be able to open a dispute apart from one citing an unauthorised transaction (when your Paypal account has been used to make the transaction without your consent which you would lose if that was not the case).

If you funded your paypal payment via a credit card then contact your card issuer and see if they will assist you but unfortunately as it was a 'gift' payment they may decline as well.

[pecs12]

Is there no way to get the money back?

[kernowlass]

@pecs12 

did you read all my above post?