Item Not Received

[bhuth18]

Hello,

I purchased an item on June 15th, and the tracking information was provided to me on June 25th, but I still haven't received the order yet.
I 've tried to contact the seller multiple times for a refund, but haven't heard anything back yet and when I tried ti file for a refund on PayPal, I accidentally labeled it as an unauthorized purchase and the case closed, leaving me without a package and a refund.
Anyone have any advise on what I can do at this point? I'd prefer to just get a refund and move on.

[kernowlass]

@bhuth18 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?