Item Missing

[Melsie7]

I ordered a bookcase April 2021, I emailed the seller end May and they didn't reply. 

I raised a dispute with PayPal in June and they have upheld the sellers case, saying it was delivered!

I have emailed the seller that all my local couriers are taking photos, I know most of them on sight, could they please supply me with proof, as it has not been delivered. 

PayPal have closed the dispute and I cannot find a way to reraise it with them, so difficult not being able to speak to or email someone at PayPal directly. Feeling very frustrated with PayPal as they never seem to side with the purchaser only the seller. 

Does anyone have any ideas please to help, as I would really like the bookcase. 

Many thanks

Melanie 

[kernowlass]

@Melsie7 

Another of these ???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Melsie7]

Thanks so much for this advice, my other problem is I have no idea who the carrier that says they made the delivery are. As the seller won't reply to my emails and PayPal have not given me that information. So I am unable to check with them about the supposed delivery. 

You make a good point about the bank though, I will contact them and see if I can raise this through them. 

Sadly I do think it is a Chinese company, I have used many in the past and not had this issue before.

Thanks again for taking the time to reply, I appreciate it.