Issues with my first claim (As Seller); Refund amount, shipping, refund timeframe, etc.
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Feb 5th - dispute opened
Feb 5th - escalated to claim
Feb 5th - seller / buyer agreed to full refund with return of product
Feb 13th - buyer uploaded tracking information
Feb 17th - response required by seller
I am the seller in this case and the package's value is $1425 total in paypal (including paypal protection fees). My account went in the negative for the amount of $1362 at the time of the claim.
1) The emails I've been seeing indicate that the buyer will get a full refund of $1425. Paypal only took back $1362 from me - which amount is the buyer getting back? If so, am I on the hook for paying these fees again?
2) This package isnt going to arrive until around the 25th of February. However, paypal is asking for a response 3 business days after it was shipped from Europe. Is the buyer going to get a refund before I receive back the merchandise? I looked at the response options that they are requesting by 2/17 and the only options are (I received the package / cancel).
Also, I'm not convinced that this package is being sent requiring a signature which I thought was required on items over $750.
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Buyer gets a full refund, unfortunately paypal does not return your fees any longer when you issue a refund.
As for option 2 thats debatable, sometimes they do and sometimes they wait for tracking to show as delivered.
Advice is voluntary.
Kudos / Solution appreciated.
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The math isn't working.
If the seller gets a full $1425 back, why did paypal only put my account in the negative for $1362? The only way to make the buyer whole + paypal is for me to get charged an additional $63 to the buyer refund + $63 to paypal. Are you saying I am going to get charged again?
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- Can I successfully refund someone if I don't have enough money in my paypal account/bank account? in Payments Archives
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