Issues with Dispute process

[BMAC44]

Hi, I was conned into buying an item that in NO way is like what I have received. It is missing EVERY feature shown on the companies advertising that made me push the button on the purchase.  In essence it is a fraud.  I filed a dispute and now after some back and forward they have agreed to refund me based on my sending it back to CHINA at my cost.  This cant be correct surely.  This company cannot lose with this fraud as they advertise one item and ship something completely different.  Then they will only refund on their fraud by you paying to return it which will cost more that the item itself.  What are my options as PayPal seem to have completely locked me out of any further ability to explain this.  Thanks BM

[kernowlass]

@BMAC44 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/au/webapps/mpp/returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.