Issue with submitting unauthorized payment report

rklavins
Contributor
Contributor

At the start of this year I connect both Twitch and PayPal accounts for faster checkout and it did me no good. This morning I woke up to realize that I was deducted more than 300 EUR for Twitch subscriptions.

Firstly I contacted Twitch explaining the problem and then I went on to try and contact PayPal via email to inform about unauthorized payments. Before I did that, I read that I can submit a claim of unauthorized payments so I went on to do that. I selected one of the payments (out of a total of 32) then Report an issue, then I press on "report unauthorized activity" > "Report as Unauthorized" and next step is to check all of the transactions. I do that and next window shows up like this. In the text box I explain the problem with the payments I've checked and after that I press the big blue button which takes me to the next step "Password change". I also do that and continue. At the end I get this error message. An email comes in stating that "PayPal is reviving two transactions". I check my resolution center and I see that only 2 out of 32 transactions are being checked for unauthorized activity.

My question is - should I start one more complaint for unauthorized activity and check in other payments? Or will PayPal look into my other 30 payments which I've checked in the first complaint?

 
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