Hi I received goods from China with a supposed 2 year warranty. I have asked for a full refund however I now need to post the goods back in order to get the refund. The company has now not replied to any of my communications, have blocked me from messenger and facebook. It is going to coast $452 to return the goods, they cost $1200. How can I speak to someone at paypal about this? Thankyou
Sadly unless you can enforce a warranty by suing a seller which you can't if they are in another country then normally warranties are worthless.
In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....
Paypal state this >> PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction. https://www.paypal.com/au/webapps/mpp/returns You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary. Kudos / Solution appreciated.