I bought an item using PayPal beginning December 2019. By the end of December I still had not received my purchase and made contact with the Seller to follow up... with no response. I subsequently made further contact with the Seller via email and finally received a reply, apologising for a logistics issue with their courier, and stating that a replacement item would be shipped to me "immediately", it wasn't.
On this basis I sent a further email to the Seller requesting that the order be cancelled and refunded in full. Instead what I received was a further reply blaming the issue once again on their courier, and stating that they would ship out a replacement item immediately, they haven't and and no time has any tracking information been provided.
Once again, I have emailed the Seller, requesting a full refund and lodged a dispute with PayPal however much to my amazement, the case has been closed in the Sellers favour, I still don't have my purchase and to add insult to injury, the ONLY reason PayPal have provided is that my item isn't covered by PayPal's Buyer Seller Protection Program and I only know of this because I had to go looking myself!
Why do I feel that the dispute resolution process is crafted in such a way as to hinder the applicant rather than help?
Can anyone assist me with this most frustrating problem? Thanks
