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Is it possible to CALL Paypal - to actually SPEAK with a human being?

claytonking
Contributor

Is it possible to CALL Paypal - to actually SPEAK with a human being?

I have been working on a disputed transaction through the resolution center without "appropriate" resolution. It's not the amount of the transaction, but the principle of the situation. I got taken by a vendor who was apparently not properly vetted through paypal. One transaction on my personal account and one transaction on my business account; the business transaction was reversed; the personal one was not. This is really unsettling.

 

And this is the transcript from the Paypal Assistant...

 

-----

Hi, I'm the PayPal Assistant. How can I help? Choose one of these options or add your question below.

6:52 AM

- PayPal Assistant

Transaction Status

6:52 AM

 

I found the last 20 transactions on your account.

Please select the transaction you would like to get help with.

6:52 AM

- PayPal Assistant

Transaction ID: 02D72584TN3332310

Amount: - $39.95
Date: MAR 14, 2021

6:52 AM

 

How can I help with this transaction? Please choose an option below.

6:53 AM

- PayPal Assistant

None of these

6:53 AM

 

Sorry, I'm not trained to solve your problem right now, but I'm learning new things every day. Please try rephrasing the question.

6:53 AM

- PayPal Assistant

This transaction was disputed because of fraud. The case was "resolved" in favor of the seller and should not have been. How can I SPEAK with someone from paypal as this needs to be revisited.

6:54 AM

 

It looks like you want to report an unauthorized transaction, is that correct?

6:54 AM

- PayPal Assistant

No

6:54 AM

 

All our agents are currently offline. Please try again during business hours.

6:54 AM-

2 REPLIES 2
sharpiemarker
Esteemed Advisor

Re: Is it possible to CALL Paypal - to actually SPEAK with a human being?

@claytonking 

 

Go to the Resolution Center, look up the transaction to open a dispute, then escalate to PayPal claim when possible.

Or

Go to the gethuman website and look up PayPal for contact numbers.


Kudos & Solved are greatly appreciated. 🙂
Juan-Paixao
Contributor

Re: Is it possible to CALL Paypal - to actually SPEAK with a human being?

It seems that there is no one alive at Paypal... I've tried to get a replay to my messages for 4 months... It smells like Paypal will fail as many other payment gateway... Be prudent