Is Fansunit a scam company?
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I ordered a 2018 New Electric Surfboard form them and received a tracking number that is no good.
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I've just logged a Resolution Centre ticket and sent a message to the seller. Of course I'm not expecting a reply. I also emailed them via their listed customer service email address on the 16th without reply. Knowing now that others have fallen for them I'm not expecting a reply or response from them at all. I just logged it as evidence I've tried to resolve it with the seller. I'll escalate it in a couple of days.
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I did receive my refund to my bank account. Strangely enough an item did arrive by US Postal Service and the box was torn on a corner. I did refuse delivery and the mail carrier took it with him. Looking in the box through the tear in the box I was able to make out that is was a $10.00 Boogie Board sort of thing made out of foam. It definitely WAS NOT an electric surfboard in any shape or fashion. The ad that was used to perpetrate this fraud on me and several other thousands of people showed a video of a really cool product but what arrived was not what I purchased. This was fraud plain and simple. Never buy anything from a Facebook advertisement period, now and forevermore.... Scam, Fraud, buyer beware.
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Incorrect. I got the refund over a week ago into my bank account. The item arrived just this last Saturday and was refused. I hope you get a better resolution than what has happened. Open a new dispute as what you purchased is not what you received. I know it sucks but it's their game and you have to play by their rules. I myself have learned from this and will never buy anything from a Facebook advertisement period. Facebook announced they want to compete with AMAZON. Never happen. I don't get fooled twice.
Peace and good luck.
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I am happy to report that although I was scammed by the seller Fingertip Interactive Tech Co.Ltd aka Fansunit on the purchase of an electric surfboard for $199.99, only to receive a $5.00 foam boogey board, I filed a claim with PayPal immediately (also sent the seller an email which was not returned) and was quickly refunded without hassle. The most important advice I can give is to CALL PAYPAL AND PLEAD YOUR CASE WITH A HUMAN BEING! I saw the dispute going back and forth in the system and was worried no real person would give it the proper attention or read my complaint, as the seller had quickly sent PayPal the tracking details (which I had received) and I was afraid that would be enough. I took the time to call PayPal and surprisingly was talking to a rep within seconds of pounding the "0" key on my phone (don't waste time with the prompts, just pound that "0" button). I explained my concern and the situation to the seemingly American and English speaking rep who agreed to add notes to the case and try to help get it resolved in my favor. To my surprise I found an email from PayPal shortly thereafter that they had ruled in my favor and I had the $199.99 back in my account! I even get to keep my $5 boogey board as a reminder to be more careful when dealing with such sellers, even if they show up on a legitimate website and accept guaranteed forms of payment. My faith in PayPal is restored!!
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