Incorrectly resolved Dispute - Not in my favor
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Hello, does anyone have any recommendations on how to proceed further with Paypal when they incorrectly resolved a dispute in favor of the seller and against me when the seller was in the wrong. I ordered a product and then cancelled in within 20 mins of placing the order and requested a refund which was within the terms of their cancellation policy. I received no notification or communication from the seller and so I logged a dispute with Paypal asking them to contact seller on my behalf as they were not responding to me. Paypal said it will take 20 days to resolve but I did not hear back from anyone. When I asked for a status they send me back a note saying the case was resolved against me and in favor of the seller because seller sent them a confirmation of product being delivered to me. That is an outright lie - I have received no notification of any tracking information or shipping etc from the seller - ZERO communication from the seller and i have NOT received any product either from them. Yet Paypal does not reach out to me fo rverificaiton ut decides to side with the seller - this is very unfair and dishonest practice. Has anyone had this experience and what recourse do we have as buyers who are being ripped off by the sellers and Paypal on top of that... I think I am going to stop using paypal going forward. HELP!!
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