Impossible to upload proof of identity

Monika45
New Community Member

Hi guys,
My account is limited because of identity check, I live in Slovakia so I've sent the scans of my Slovakian residency card, but its imposibble to upload identity proof docoments .Can you help me please?


Thanks

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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi @Monika45,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. In this case, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out by PM on Facebook or DM on Twitter.

 

I hope this helps.

 

Cristina

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