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Illegal transaction

Hhkk521
New Community Member

Illegal transaction

Someone had use my PayPal account with another person credit card visa to do a transaction. When I found out this had happen I deleted the PayPal account, now the owner of the card has filled a complaint against the transaction, this was notified in registered PayPal email. (Attached the email) How do I resolve this matter. As the email didn't mention the detail of complaint. I have not filed a complaint nor I know the card owner. Received email below Hello .... We were recently notified that you disputed the transaction below with your financial institution or credit card company. Dispute Case ID: PP- Transaction Amount: Dispute Amount: Transaction ID Transaction Date: We Can't Investigate or Decide This Case You filed this dispute with your financial institution or credit card company, and not with PayPal. We can't provide additional details or updates on this claim because we don't have access to your financial institution's investigation details. Please Contact Your Financial Institution You will need to contact your financial institution or credit card company directly for additional information and final resolution on this claim. If you want to cancel this claim you will also need to contact your financial institution directly (clicking Cancel case in the PayPal Resolution Center won't cancel the claim with your bank or credit card company). Thanks, PayPal