Illegal activity and lack of assistance

Roisin3
New Community Member

I lost my bag on Friday night.  Cards etc cancelled Saturday.  Kogan purchase Sunday nearly $2k.  No, that was authorised activity end of story no more correspondence will be entered into.  Who else has had this experience?  On Tuesday, Kogan refunded the $2K which went back to PayPal.  Still no help no acknowledgement.  This was fraud.

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1 REPLY 1

PayPal_Gwen
Moderator
Moderator

Hi @Roisin3,

 

I'm incredibly sorry to hear of the experience you had with this transaction. It sounds like we'd want to take a closer look into this, so to avoid sharing personal information over a public forum I would recommend reaching out to us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."

 

Thanks,
Gwen

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