If a seller marks an invoice as paid themselves, is the buyer allowed to dispute?

dreycoon
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In the title. Is a buyer allowed to dispute if a seller marks an invoice with the "marked as paid" option then cancels the invoice?

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sharpiemarker
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@dreycoon 

 

As long as you paid online via PayPal (clicked invoice link, then logged into your PayPal account or as guest checkout with debit/credit card to complete payment or even sent a goods and services payment from send & request tab in instead of using the PayPal invoice to pay), you can PayPal dispute. Paid invoices cannot be marked canceled, it will be marked paid automatically and locked in.

 

If the Invoice was recorded as paid and you paid with payment methods other than PayPal and there is no dispute resolution available for those offline payment methods (ie paper check, cash, bank account to bank account transfer independent of PayPal), then small claims courts will have to be used. Note: if you paid by credit card offline (given that info to the seller to process manually with their merchant credit card processor, then you'll have to contact your card issuer to dispute).

 

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From PayPal Invoices Help Documentation:

 

Receive online payments

Every invoice that is sent out includes an online payment button. Your customers can pay you via PayPal or credit or debit card. They don’t need a PayPal account to pay you. Whichever method they choose, you receive your money into your PayPal account usually in just minutes. You can then spend your money from PayPal or transfer it to your bank.

 

Record payments

If your customer pays by cash, check, or another offline method, you can record the payment on your Manage Invoices page. You can also record a partial payment if your customer has made a deposit or is paying in installments. Each recorded payment appears in the invoice details history along with any note you’ve entered about the payment.

 

Create a receipt for your customer

When your customer pays you through the link on the PayPal invoice, they will automatically be emailed a payment receipt. Occasionally you may receive a payment from your customer other than through PayPal. To give your customer a detailed receipt, first create the invoice and save it as a draft if the invoice is not created already. Choose Record payment from the Action column on the Manage Invoices page. You can print and deliver the paid invoice or choose Share link from the Manage Invoices page to copy an invoice link which you can then send to your customer as a receipt. Be sure to check your local requirements for invoices and receipts.

 


Kudos & Solved are greatly appreciated. 🙂

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1 REPLY 1
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@dreycoon 

 

As long as you paid online via PayPal (clicked invoice link, then logged into your PayPal account or as guest checkout with debit/credit card to complete payment or even sent a goods and services payment from send & request tab in instead of using the PayPal invoice to pay), you can PayPal dispute. Paid invoices cannot be marked canceled, it will be marked paid automatically and locked in.

 

If the Invoice was recorded as paid and you paid with payment methods other than PayPal and there is no dispute resolution available for those offline payment methods (ie paper check, cash, bank account to bank account transfer independent of PayPal), then small claims courts will have to be used. Note: if you paid by credit card offline (given that info to the seller to process manually with their merchant credit card processor, then you'll have to contact your card issuer to dispute).

 

-----

From PayPal Invoices Help Documentation:

 

Receive online payments

Every invoice that is sent out includes an online payment button. Your customers can pay you via PayPal or credit or debit card. They don’t need a PayPal account to pay you. Whichever method they choose, you receive your money into your PayPal account usually in just minutes. You can then spend your money from PayPal or transfer it to your bank.

 

Record payments

If your customer pays by cash, check, or another offline method, you can record the payment on your Manage Invoices page. You can also record a partial payment if your customer has made a deposit or is paying in installments. Each recorded payment appears in the invoice details history along with any note you’ve entered about the payment.

 

Create a receipt for your customer

When your customer pays you through the link on the PayPal invoice, they will automatically be emailed a payment receipt. Occasionally you may receive a payment from your customer other than through PayPal. To give your customer a detailed receipt, first create the invoice and save it as a draft if the invoice is not created already. Choose Record payment from the Action column on the Manage Invoices page. You can print and deliver the paid invoice or choose Share link from the Manage Invoices page to copy an invoice link which you can then send to your customer as a receipt. Be sure to check your local requirements for invoices and receipts.

 


Kudos & Solved are greatly appreciated. 🙂
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