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Identity

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Contributor

Identity

Hello It says I need to confirm my identity to transfer my money. I sent in a W-2 like it says and it came back and said it could not identify. Now it gives me no option to send anything else? What can I do ? I need access to my money. I have a drivers license to send but no option anywhere to send it.
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Esteemed Advisor

Re: Identity

@Chioyagrantham 


You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.