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Identification check

New Community Member

Identification check


I received a request from Paypal to update my personal details so then can check my identity. They also asked me to send a proof of address. The problem is once i do it, the "next" button is not working! it doesnt allow me to go to the next page, therefore, I am unable to finish my updates and submit it. Any advice?

Volunteer Advisor

Re: Identification check



Ask customer services how to resolve it, they may send you a link to upload documents.


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.