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Only 4 days and you are looking to open a dispute already?
Hello, ernieozn. Welcome to the PayPal Community! I see you have a concern about contacting a merchant and receiving an item you purchased. While @kernowlass is correct that four days may be not enough time for some merchants to get an item shipped and tracking information uploaded, I understand that you would be reassured if you had some sort of indication your purchase was on the way.
If you still haven't received word from the merchant or been provided with a tracking number, you may submit a dispute in the Resolution Center to see if the merchant will communicate with you through PayPal.
If the merchant doesn't respond to the dispute, you should escalate it to a claim, and PayPal will step in to insure you receive what you paid for or provide you with a refund. Once a dispute is escalated to a claim, PayPal will ask the merchant to provide a tracking number so you can see they've shipped your item and so we can see it's been delivered to you.
If a merchant doesn't provide a tacking number or if any tracking number they do provide turns out to be invalid, PayPal will issue a refund to you.
Please check https://www.paypal.com/za/smarthelp/article/i-didn't-receive-the-item-i-purchased-or-it's-different-... for more information on how to submit a dispute and, if needed, escalate a dispute to a claim.
I hope this is helpful. Thanks for being a part of the PayPal Community!
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
I apologize, we wouldn't be able to give you that information through here as we cannot access account specific information through here. If you have further questions, you can contact our customer service. You can call, send a personal message through Facebook or a DM through Twitter.
Enjoy your day.
You could not write this. I have today the 29th August now received my purchase from this complaint. It has been nearly 12 weeks since ordered what a joke but now have my order.