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I was scammed, Pay Pal Won't Refund

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Contributor

I was scammed, Pay Pal Won't Refund

Hello everyone, 

I made a purchase from a website last week and then later on that afternoon realized that the website was fake. I tried to cancel my payment via PayPal, but nothing worked. I then tried to file a dispute for unauthorized activity and just got an email saying that my dispute was denied. I clearly got scammed and also never received a confirmation email from the website stating the status of my order I just never got anything yet PayPal keeps saying that there is nothing wrong. I just don't know what to do at this point. Any help is appreciated thank you in advance. 

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: I was scammed, Pay Pal Won't Refund

@glory88 

 

You can't cancel a completed payment.


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

2 REPLIES 2
Esteemed Advisor

Re: I was scammed, Pay Pal Won't Refund

@glory88 

 

You can't cancel a completed payment.


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Contributor

Re: I was scammed, Pay Pal Won't Refund

Thank you for your response I greatly appreciate the advice. I gave PayPal a call and managed to speak to someone ,and I explained the whole situation. Customer service was really helpful and they changed my dispute to a "Item not received" dispute. I emailed the seller and they still have not responded it's been days at this point. PayPal also mentioned they would do the same and would provide me with updates when the seller responded ,but I haven't received anything. This upcoming Friday will be 10 days since they sent an email. I was told that if the seller doesn't reply then I might be able to get a full refund. Hopefully that is the case.