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I was denied my refund

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I was denied my refund

My refund when I bought an item a gazebo and the merchant did not send me a gazebo they sent me face mask and then the customer service contact them and tell them that they sent me the merchandise and give them the tracking number will I spend sent them pictures with the tracking number of the mask that came out of the bag the one that package is way too small because he Bo 42 I paid 60 something dollars why am I being denied my money I want my refund I want it now and how do I go about the denial and get my money back I would really like my refund now I need it I don't have money just throw away on stupid things like mask when I want my candy though they lied the merchant ID and it's a scan and I want my money back or I'm going to be **bleep** I will take it to the next level if I have to