I was a victim of a fraudulent charge, and I need to cancel a completed purchase

darwinsilvadiaz
New Community Member

I bought something online with my paypal card but it was a scam, now the transaction is complete, but I need to get my money back. 

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@darwinsilvadiaz 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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