I want to close my account but PayPal won't let me

samscragg
Contributor
Contributor

Hello, I have spend 40 minutes this morning trying to get through to an agent on your customer services phone number but it just rings out and then the line goes dead. I am very unhappy with the "service" you are providing.

I want to close my account which I set up on Thursday 8th November as I do not need it anymore.

I have tried to close it online but a message pops up saying there is an issue with my account and I need to call customer services. 

I can not get through to customer services.

Please advise me. I am very disappointed in this whole setup.

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@samscragg

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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