I want my money back!

[Rhi83]

I purchased an item for £180, the seller messaged saying it wouldn’t arrive when originally stated and I could have a refund. I replied requesting a refund on 24/12/19. The item then turned up 7/1/20 and I contacted the seller to say I was expecting the refund not the item! I was finally given a return address and I sent the item back special delivery. The item was signed for by the seller on 23/1/20. I’ve heard nothing since and have messaged several times as they now have both the item and my money. I started a dispute through PayPal and shockingly it says they’ve found in favour of the seller - how is this even possible?! I don’t know what to do so any suggestions appreciated. Thanks

[sharpiemarker]

@Rhi83 

If you filed Significantly Not As Described (SNAD), did you provide proof of delivery in the dispute? Maybe it's a thing to conduct the return through a PayPal dispute in order to get buyer protection, not entirely sure, or its because your reason for returning is not considered SNAD, but you can either appeal the decision by contacting customer service:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

Or, if you paid with credit card, perhaps you can dispute through card issuer and provide your proof of delivery of the return.