I want a refund of £149.99 for an item that wasn't received

[Jamesneedrefund]

I choose the option to pay after 14 days when I received the item, but I never got it. I have tried using the resolution centre but I'm still waiting. I tried contacting support but the chat bot just directed me to the resolution centre so I'm asking here.

[PayPal_Siobhan2]

Hi Jamesneedrefund, 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

Please open a dispute on this transaction through your PayPal account. More information on how to open a dispute can be found here - https://www.paypal.com/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-...

- Siobhan