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I want a refund but the seller activity is pending

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Contributor

I want a refund but the seller activity is pending

Hi I need information on how to get a refund! I bought 3 items from the same depop seller 3 weeks ago and it never arrived. I contacted her asking when she's going to ship it and she said she did but 2 weeks later, no packaged. I contacted her again and asked for a tracking number but she hasn't respond and is been 4 days. She's active but never replied to my text. So I went to go open a dispute but there was no box for "My order never arrived", it was just billing issue and unauthorized transaction. I checked my activity and the seller payment said pending, but I payed so I'm guessing she never accepted the money. What can I do to get a refund?

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Esteemed Advisor

Re: I want a refund but the seller activity is pending

@tucyana 

 

Thats why you can't open a dispute for non receipt of item, because the seller has not been paid yet.

 

If there is NOT a cancel option then if it remains pending and she does not accept it then it will time out 30 days post payment and go back to you, if there is a cancel option (only if email address is non existant) then cancel it.

 

If she accepts it and you don't get the item then you can open a dispute for non receipt. 


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