I've entered the wrong tracking number to return item to seller

[Lindawoo]

and Paypal has resolved not in my favour, I've since found the tracking receipt and found I was one letter out (obvs my error!) the seller has signed for the item, how can I re-open the case? Paypal wont SPEAK to me on the customer care number.

[kernowlass]

@Lindawoo

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Lindawoo]

Thanks! I rang the number went through the options - it then said 'this case is closed' and wouldn't allow me any other options.  I've emailed them.  Its not a very good customer service line if you can't speak to anyone! 

[kernowlass]

@Lindawoo

ok but I gave you more than the phone option and emailing was not one of them.

[Lindawoo]

I was just telling you what I've done.  I'll give Paypal the opportunity to respond via email before I communicate through facebook (I don't do twitter)

thanks