I’ve been scammed
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Disputes
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Hi, Carly101x. Thanks for taking the time to post your concern here on the PayPal Community Forum. I know how important it is to get the best information in a situation like this (I also sell things on eBay), and here's what I can tell you.
It's likely whoever purchased the codes used someone else's financial information without permission, so the "buyer" was likely not the one who submitted the dispute. There are situations where buyers try to get away with charging back a payment, but PayPal, eBay and card issuers are on the lookout for that.
If the payment gets reversed, that indicates an investigation (by PayPal or by the bank/card account owner's financial institution) found the transaction to be unauthorized. In that situation, PayPal has no choice but to return the money to the rightful owner.
Regrettably, intangible goods like gaming codes are not eligible for coverage under PayPal's Seller Protection Policy (https://www.paypal.com/uk/smarthelp/article/what-is-the-seller-protection-policy-and-what-items-aren...). However, PayPal will absolutely work to win the chargeback in the first place. The best approach is for you to respond to any requests for information you receive from PayPal and watch your email account and PayPal account for updates.
I'm sorry this happened. If you have other questions or concerns, please let us know. Thanks for your patience during this time.
Sincerely,
Michael
PayPal_Michael
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