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We're sorry about the claim decision not in your favor despite the postage you provided. PayPal requires a tracking number that is trackable or visible online. Postage/label is not accepted as concrete proof of shipment because it is something that can be easily generated or tampered in ecommerce industry. Good thing is that your Shipping company willing to provide documents. I'll be honest, this will be a tedious and there's no big guarantee that we can recover this money. It will be possible if the dispute officer will honor to apply the Seller's protection. Here's information about Seller protection. Also check this seller protection coverage . Once you secured the official document of the shipping company, contact Customer service to appeal the case. Log On to your PayPal Account. Click HELP on the top Menu, scroll down to the bottom of the Page and click CONTACT US. You have the option to call or send us a message. Reopening / appealing a case can only be initiated by a customer service representative.
I hope this helps!
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