I started a dispute as i had not received my items from the seller.

KimBenson
Contributor
Contributor
I started a dispute as i had not received my items from the seller. The case was closed as the seller eventually sent my items. Unfortunately they were not as described. I tried a new dispute but it would not afford me the option of a new reason. I have been sent an inferior quality to what i believe i had paid for. How can i now dispute this.
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@KimBenson 

 

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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KimBenson
Contributor
Contributor
Thank you very much for your advice. It's greatly appreciated.
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