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I received and invoice from Direct Relief for $35 to help those affected by California wildfires.

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Contributor

I received and invoice from Direct Relief for $35 to help those affected by California wildfires.

Hello Community,
I received an invoice from Direct Relief for $35 to "help those affected by wildfires". I did not order anything from anyone in the US. I live outside the US. It is marked as pending, and I have no intention of paying it willingly. Is this fraud? A scam? I tried to open a dispute and was not able to. What is this? Am I obligated to pay it? Thank you all for you help. Has anyone else received this invoice? I changed my password immediately.

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Moderator

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

Hi everyone,

Thank you for your posts. We are very sorry for the confusion and frustration you may have experienced regarding the recent unsolicited donations invoices you may have received. Our teams are actively working to detect and remediate this fraudulent activity. Our customers should never pay an unsolicited invoice.

Customers may also cancel unwanted invoices from your account by following these steps:

· Log into your PayPal account
· Navigate to the “Activities” tab from the header options
· Locate the invoice and hit “Cancel”

After locating the invoice, if you see that it is already canceled, no further action is needed. If you have any questions about your account and wish to speak with a representative, please visit the Contact Us page to find contact options.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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73 REPLIES 73
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Contributor

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

You can go into your paypal account and cancel the pending invoice.

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Contributor

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

My daughter has tried and can't and Paypal won't do it for her either, so she's going to cancel her account as she feels that the account isn't safe

 

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Contributor

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

Once reading her to go to the website vs the app I did that and was able to cancel the invoice.  It was not clear at first how to cancel and I am not happy that Paypal has let this happen and am thinking I need to close my account for a while. 

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Contributor

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

How do you cancel these?  I've received two.

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Contributor

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

I was surprised to find the same thing. I had to use a laptop computer to get into PayPal and found a "cancel" button on the full website. I clicked on it and the invoice was cancelled. I hope that helps you.
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Contributor

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

I found a void option on the Paypal website on my Activity list and voided it. I suspect an email list has been hacked and used for this purpose. Demanding charity is shameful.

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New Community Member

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

I had the exact same issue, and was able to cancel the invoice.  Either Direct Relief is sending unsolicited invoices or a hacker is using their name to scam people, either is unacceptable.  

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Contributor

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

Why isn't Paypal shutting this down immediately? Surely it is illegal to send an invoice for a 'product' you never requested? I'm assuming this is a total scam and the money is going directly into someone's pocket. If it is a legitimate charity, it should be shut down for criminal business practices. Preying on people who might want to help and trying to get them to think they promised something when they didn't is a scam, pure and simple, no matter who is running it.

Of course, individually, we can cancel the invoice, but that isn't a solution. It seems as if Paypal is willingly going along with this. I tried reporting this through the usual Paypal channels and the system breaks down at some point in trying to report it, so you can't even do that!  SHUT THIS SCAM DOWN NOW!

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Contributor

Re: I received and invoice from Direct Relief for $35 to help those affected by California wildfires

Based on my prior experiences with Paypal, then tend to protect the fraudulent party over the inconvenienced user.  At the start of "safer at home" the number of merchants that took advantage buyers and Paypal forced us to go through our banks instead of refunding the money outright.