I paid for an item on PayPal and the payment has gone to a different company?!

[Holly92]

I paid for an item online using PayPal. Later that day I checked my account on the website and no transaction was showing. So I checked the PayPal payment and it seems to have gone to a completely different company in Australia! So I contacted who I thought I had purchased from and they have no record of the purchase?! I opened a dispute but PayPal decided it was an authorised payment even though I have not received the item and the company have no record of the transaction! I’m not sure how to get my money back!

[kernowlass · Accepted solution]

@Holly92 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[Holly92]

PayPal have agreed to open a 2nd dispute for non receipt. So hopefully I will either receive the item or get my money back. Thanks for the advice!