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I opened a dispute and going on for ever

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I opened a dispute and going on for ever

I opened a dispute to get my money back on the 3rd of September and it told me the Estimated case resolution time was in 4 days, then 4 days later it said another 4 days... now its the 14th and it says the Estimated case resolution time is the 19th, and im not getting info about the case... Does anyone know why its just stuck like this? (the seller barely responded and the only thing they put was a tracking info number, but i bought items on steam from him and steam has no tracking)