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I need to report 2 transactions for "items not received", I can only report one?

SOLVED
Member

I need to report 2 transactions for "items not received", I can only report one?

Hi, 

 

I bought some items from an online store and before they were due to arrive I decided to buy some more. That is, I made two different purchases from the same site. Neither of the orders arrived, and I see in my PayPal activity that the payments were sent to 2 different stores -one was the (actual?) store I initially made business with, the other is a new place to me. 

 

I already reported one of the transactions as INR (items not received) and the dispute is open in my resolution center. However, when I try to report the other one I can only select "billing issue" and "unauthorized activity" as reasons. Can anyone tell me why?

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Member

Re: I need to report 2 transactions for "items not received", I can only report one?

Hi @sharpiemarker!

 

Thanks for your reply. That was not the problem, since I had ordered the items from another country so I allowed plenty of time for them to arrive. 

 

It looks like the claim was actually registered anyway, though it took a while; I guess it was a glitch or the PayPal system updating?

 

It seems like the seller (under both names) has accepted my claims and has refunded the payment, so all is good now 🙂

 

Thank you!

2 REPLIES 2
Volunteer Advisor

Re: I need to report 2 transactions for "items not received", I can only report one?

@fragson

 

Maybe that second one has to be 7 days after date of payment before you can file?


Kudos & problem resolved are greatly appreciated. 🙂
Member

Re: I need to report 2 transactions for "items not received", I can only report one?

Hi @sharpiemarker!

 

Thanks for your reply. That was not the problem, since I had ordered the items from another country so I allowed plenty of time for them to arrive. 

 

It looks like the claim was actually registered anyway, though it took a while; I guess it was a glitch or the PayPal system updating?

 

It seems like the seller (under both names) has accepted my claims and has refunded the payment, so all is good now 🙂

 

Thank you!