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Hi,
I bought some items from an online store and before they were due to arrive I decided to buy some more. That is, I made two different purchases from the same site. Neither of the orders arrived, and I see in my PayPal activity that the payments were sent to 2 different stores -one was the (actual?) store I initially made business with, the other is a new place to me.
I already reported one of the transactions as INR (items not received) and the dispute is open in my resolution center. However, when I try to report the other one I can only select "billing issue" and "unauthorized activity" as reasons. Can anyone tell me why?
Thank you!
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Hi @sharpiemarker!
Thanks for your reply. That was not the problem, since I had ordered the items from another country so I allowed plenty of time for them to arrive.
It looks like the claim was actually registered anyway, though it took a while; I guess it was a glitch or the PayPal system updating?
It seems like the seller (under both names) has accepted my claims and has refunded the payment, so all is good now 🙂
Thank you!
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Maybe that second one has to be 7 days after date of payment before you can file?
Kudos & Solved are greatly appreciated. 🙂
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Hi @sharpiemarker!
Thanks for your reply. That was not the problem, since I had ordered the items from another country so I allowed plenty of time for them to arrive.
It looks like the claim was actually registered anyway, though it took a while; I guess it was a glitch or the PayPal system updating?
It seems like the seller (under both names) has accepted my claims and has refunded the payment, so all is good now 🙂
Thank you!
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