I need to ask a real person in Paypal what to do about a suspected fraud

[Jennype]

I bought these Wonda bras and they arrived not at all what was described and not remotely fit for the purpose.  So they want me to return them at my expense to an address that says a post office box first in Slovakia then Malta underneath.   Well this is two different countries and adds to my concerns about the con nature of this purchase.  So how can I ask a live person in Paypal to get the proper address from them?  I want to go through Paypal because this mob feels very shifty to me.  AND  they reckon I only get a refund on the unopened packets.  Well I had to open one to discover that they were utter garbage - not as described AND incredibly painful.    I've been thinking that's one way of getting sales one at a time!  So how do I find a live person in Paypal to ask to make these people do the right thing and give me ALL my money back?  They're waiting for a tracking number from postage, but if I send it to the address they gave me, god knows where it will go. Round the world and back here to me no doubt.  I'm worried that might be  deliberate.

AND does Paypal stop them from taking that money out of their account until the dispute is resolved?  Because Paypal's reputation is why I made the purchase through them.

[kernowlass · Accepted solution]

@Jennype 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.