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so I have a customer who purchased a personalized Birthday tshirt & tutu for her daughter April 1st. The product was shipped & delivered April 7th. She needed for party April 14th. She sent me the child's waist measurements so tutu was made per her sizing. Yesterday I get a package in the mail requiring a signature. Signed thinking nothing of it. Im glad I had my daughter record before and during opening it as I wasn't sure what it was. TO my surprise it was the tutu & shirt I had sent last month. The tutu was bunched up and crumbled, it had a huge knot that was sewn on the waist & shirt was all stained. Her not said it didn't fit & she wanted a refund. I immediately put everything back in the package and went back to my mailman & refused it. Today I get several emails from here saying she was not happy with the tutu set because it was to big etc. but yet it was already used & worn and lately altered. What is the policy for paypal once an item has been altered & used? She threatened to open a paypal claim to get her money back once I told her she was not going to get a refund. Am I correct?? I mean its like going to Target buying a skirt using it, then sewing it then want to return it? They are going to laugh. What do I do??