I need my money back

[SaraHussain1]

I am very unhappy that my money has been stolen off these 2 individuals who claimed I would receive my products but they explained how I had to make the purchase and ignored all my messages and stole my Money. I have raised claims with you guys before but you have mentioned that because I chose funds to family you guys are not refunded me. I need my £300 back I am very upset and going through a hard time due to this covid19. Please please help me as I am really in need of my money back

[kernowlass]

@SaraHussain1 

If you mean you paid using the friends / family option then basically you sent someone a 'gift' of money.

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time.
You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.