I need help

Erwinar369
Contributor
Contributor

Dear all paypal members,
I recently had a case that was confusing to me. When I open dispute, paypal asks for proof in the form of:
1. Credit receipt showing details of the payment.
2. Paypal ask me to show the credit due.

I really don't understand what the request means. I have repeatedly asked paypal what it means but was not answered.
In my logic: When I pay using paypal, all payment details and invoices should be documented in the paypal system. So what kind of proof of payment or credit receipt is requested by paypal?

For those of you who helping me to explain, I thank you very much and I really appreciate your help.

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