cancel
Showing results for 
Search instead for 
Did you mean: 

I need a refund for fraud!

SOLVED
Highlighted
Contributor

I need a refund for fraud!

I made a purchase a month or two ago from Fanatical. I went to play the game that I purchased to only find out that they key got canceled without any warning, email or my consent. This is fraud. I just want my money back. I already filed a FTC complain with a report number of 113956914. I will also be contacting an attorney to go after this fraudulent company. This is the only way to contact humans on this platform, which is pathetic. Edit: The resolution center only gives me an error with a red triangle every time I try, so this is my only method. Live chat seems to be unavailable right now which is odd because I have used it before.
1 ACCEPTED SOLUTION

Accepted Solutions
Contributor

Re: I need a refund for fraud!

Edited my post to state that this doesn't help. Only errors for me.

View solution in original post

4 REPLIES 4
Esteemed Advisor

Re: I need a refund for fraud!

@Stimpak 

 



How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Esteemed Advisor

Re: I need a refund for fraud!

@Stimpak 

 

Locate payment transaction in your PayPal account activity, click it, then click "Report a problem" to file an Significantly Not As Described (SNAD) dispute.


Kudos & Solved are greatly appreciated. 🙂
Contributor

Re: I need a refund for fraud!

Edited my post to state that this doesn't help. Only errors for me.

View solution in original post

Esteemed Advisor

Re: I need a refund for fraud!

@Stimpak 

 

This is user to user forums, you'll need to contact customer service:

 

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂