I made a purchase online (not ebay) and vendor is not answering my request to return items.

[coldsteel]

Hello, i have made a purchase on the Glamood.com site (which went by the name Spenceclothing.com in the past) and they are offering buyers a 15 days timeframe to return items telling you to contact them them first via e-mail asking for a return autorization number (R.A.M. as they reffer) , and also 30 days to return the items. I paid with paypal and sent them an email to state my intention to return some of the items in my order and since then they haven`t responded at all , i have sent the mail on 28.8.2018 and no answer. What cand i do in case they don`t contact me back and how can paypal protect me in this case? Thank you for any helpful information. 

[kernowlass]

@coldsteel

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[nevadasmith]

why do you want to return some item?

if it is a case of buyer remorse,Paypal has no buyer protection for such.

If you said it is item not as described and win,you will return all the items with tracking 

[coldsteel]

In  the meantime i have solved the problem, customer service of the online shop answered finally and i have returned the merchandise.  Thank you for your time ! Regards !