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I haven't received my purchase via Guest Account

New Community Member

I haven't received my purchase via Guest Account

A few weeks ago, I purchased something for a guest account. I haven't received a tracking number, the purchased item(s) nor is the seller communicating with me. I would like to know how to open a claim/dispute about this particular purchase.

 

Thanks,

5 REPLIES 5
Esteemed Advisor

Re: I haven't received my purchase via Guest Account

@jerbaxx 

 

Have the receipt ID number from the PayPal email receipt and reference it when requesting to open a dispute:

 

  1. Go to: https://www.paypal.com/smarthelp/contact-us
  2. Click Disputes and account limitations
  3. Click Disputes
  4. Click Dispute a payment
  5. Click Message Us (or Call Us) after the "This information might help" box or on the green box that pops up.

Kudos & Solved are greatly appreciated. 🙂
Contributor

Re: I haven't received my purchase via Guest Account

Esteemed Advisor

Re: I haven't received my purchase via Guest Account

@MalMeow 

 

Much as you would like the U.S government has no power over a China website.

Report all you want the only way to get your money back is via Paypal or your card issuer.


Advice is voluntary.
Kudos / Solution appreciated.
Contributor

Re: I haven't received my purchase via Guest Account

I’m full aware of who I can and can’t get a refund from. It still needs to be reported. The more attention brought to this can’t hurt things a bit. But it could help in some small way of it not happening to the next person.
Esteemed Advisor

Re: I haven't received my purchase via Guest Account

@MalMeow 

 

Fair enough if it helps folks from these scammers.


Advice is voluntary.
Kudos / Solution appreciated.