New to the community? Welcome! Please read our Community Rules and Guidelines
I bought a quilt cover for £167 I racieved not only was it torn but it was supposed to be pink when in fact it was brown. I checked how much it would cost to return it when I was told the cost would be over £100 . I emailed them but they never got back to me so I opened a dispute with PayPal. Now PayPal are telling me to return it to get my money back even though I told them the amount. Why do I have to pay to return a faulty item? Is this how PayPal protects their customers. This is the second time this has happened and PayPal did not listen to me and so I lost £100. I pray someone has another solution for me please I can’t afford to lose this money. Can someone help me please.
Buyer protection is not a guarantee, warranty, or insurance and has its limitations. They typically resolve SNAD claims by forcing seller to accept a return and refund you but you are not entitled for return shipping costs from a dispute because PayPal cannot refund more than what you originally paid to the seller. On the other hand, PayPal does provide some relief on return costs via Return Shipping Refund.