cancel
Showing results for 
Search instead for 
Did you mean: 

I have the receipt, but PayPall says it doesnot exist. Have I been scammed?

New Community Member

I have the receipt, but PayPall says it doesnot exist. Have I been scammed?

ryderwriter_0-1579047852542.png

A month ago, I ordered shoes from DanJun Ecomm LTD.  The shipment has not moved. I've requested a refund, but neither PayPal nor Danjun will respond.

Please advise.

1 REPLY 1
Highlighted
Esteemed Advisor

Re: I have the receipt, but PayPall says it doesnot exist. Have I been scammed?

@ryderwriter 

 

Did you locate payment transaction in your PayPal account activity, click it, then click "Report a problem" to file an Item Not Received (INR) dispute? Reference it by date. 

 

Or did you pay with just a credit card without logging in with a PayPal account? If that is the case, do you have the receipt ID number from the PayPal email? Call customer service again and provide that receipt ID number to open a dispute

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂