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I have a problem

ivo6
Contributor

I have a problem

I had an open case for returning a product, I sent it, but they closed the case and did not receive my money

3 REPLIES 3
PayPal_Ayesha
Moderator

Re: I have a problem

Hello @ivo6,

 

Thanks for visiting the Community Forum.

 

I am sorry to know about the purchases. I understand that you were expecting a refund from the merchant through the dispute on the account. If you're unhappy with the decision of the case, you can appeal the outcome of a claim by selecting the closed case in the resolution center. You can appeal within 10 days of case closure. Our concerned team investigate the case and get back to you with the result. If you face any issues during the process, please contact customer service by clicking contact at the bottom of the PayPal website to see the contact options.

 

I hope this helps.
Ayesha


 

ivo6
Contributor

Re: I have a problem

I have documents from the mail that I received it!!!

ivo6
Contributor

Re: I have a problem

I have documents, how long will I be investigated ???