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So the company sent a tracking number (which appears to be fake) the day right before I would have won the dispute by default.
They told me they'd review it within 10 days and I would get a refund if it wasn't closed by then. Well, it's been past the 10 day mark and still nothing. I'm starting to wonder which company is more shady PayPal or Freedom Paper Company.
I FINALLY got the refund everyone!
Not gonna lie, I had to be very persistent. After PayPal ignored a good 2 of my messages, they finally responded. They told me "we're investigating this." It was nearly 2 weeks since the company added the faux tracking number. After being passed to 3 different employees, I was finally told they're closing the case in my favor.
When they gave the satisfaction survey at the end I still gave a low rating because it should not have taken that long and been that difficult to get my own money back. Furthermore, I am wondering if they would have had me waiting even longer if I wasn't so persistent.
With that said, the biggest thing that bothers me is the fact that a company would enter a FAKE TRACKING NUMBER just to **bleep** with me... Are you kidding me? If they were aware of the issue, they could have taken that energy to rectify it instead of trying to delay my refund. How can I company that unethical and immature even function is beyond me.
In any case, good luck everyone! Stay persistent.
Awesome for you!! I agree. Persistence is the key. I've had over 40 emails with them, and I had told them I received my money back from the credit card so good by. This morning I received an email offering 70% off!!!!
As more complaints are coming in from this Chinese company, I think their MO is to sell products at a low price, send inferior products, and count on the fact that most people won't deal with it.
They also sent me a tracking number for USPS, that obviously didn't work. I told them the post office was a block from me so it was easy to check. Then the next email said USPS had changed tracking numbers and gave me another one, but I needed to go to a link that would have made me download Ask.Com . Reviews said not to do that. Anyway, the story goes on, but the ball is in my court now as my money has been returned and I have 2 packages of 8 ea of very small one ply toilet paper that would have cost me $80!!!!!!!!!!
I hope a lot of people will stand their ground and Paypal will block them as a vendor.
Congratulations on getting a refund.
I mentioned earlier I returned the TP to the post office on Saturday and on Wednesday this week the mail delivery man returned it! Like a bad penny, I cannot get rid of this issue. I told the mail carrier that I refused it and I returned it to the post office on Saturday. Is the USPS involved in this too? So in a not so friendly attitude, he asked me "Where did you return it?" Some question! He threw it in the back of his truck and moved on.
I told those customer service people at Freedom that I no longer wanted it. And they asked me if I still wanted the TP. I told them No and they still shipped it.
I'm still waiting for PayPal to make a move on this but it sounds like I'm going to have to get more aggressive.