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I had the same issue that you described above. I emailed them every Mon., Wed., and Fri., since April 3, and they never replied. It was impossible to get through on the phone. At one point there was a recording by a man that seemed like he was reading the answering machine message and he was laughing like it was a big joke. Extremely unprofessional.
Long story short - 2 weeks ago they finally replied - two different departments wanting to know if I still wanted the TP. I replied "No." Two days later I get a confirmation that they shipped it. It's in transit and I do not need it. I suppose I will refuse the deliver and send it back.
I do not believe PayPal is very supportive in this problem. I am reporting this to the Maryland Attorney General.
FPC continued to take money from people knowing they did not have the stock on hand to ship and they did not contact customers to explain their issue. The continued to take money via PayPal without providing a delivery status, approx ship date, or refund. One of those 3 actions should have been taken in the two months we've been waiting. But they will tell you to "have a blessed day" and invoke the name of God. What a hypocrisy.
Which company was it? Was the toilet paper you ordered in packages of 8? Can you dispute your credit card charge?
Hi again. My PayPal account is linked to my GM Mastercard (Capital One Bank). I am trying to demonstrate patience with Freedom Paper Company and go through the required "hoops" that PayPal requires for resolution. If get no where with following the guidelines for dispute settlement, I will contact Mastercard and get the charge removed from my account. The charge was $20 (20 rolls) plus $11 shipping - $31 total.
The part of the entire thing is I checked all complaints sites online to see if they had complaints. I found 2 minor items and they were solved from 8 years ago. So I decided to try them.
I took a screenshot of their website stating they shipped in 1 to 4 days and made copies of their web pages. They had nothing in there about taking 14 days. Additionally I watched them for weeks and they continued to take orders without closing out toilet paper or stopping sales online.
They used COVID-19 to create a scheme to get a quick influx of cash and use it. It seemed to me it was a very dishonest way and they took advantage of an unsuspecting public. They should have immediately written customers with a status, hired people to answer phones and email and they did nothing.
We will win this I am sure.
Yup, I already reported them to the Maryland Attorney General. I reported them to the BBB as well, but this company obviously couldn't care less about their reputation. I think they were trying to make as much money as they could during the pandemic.
I asked PayPal if they could just refund it (the tp shortage is over and I don't need their overpriced product anymore) and they were like "we do not offer this service".
I sent another email today and refused the shipment that finally arrived yesterday - 5/15. Here is my message to them:
Still no reply to my email of 12 May…very sad the way you run your business.
The delivery arrived yesterday, Friday, 15 May, and I am REFUSING THE SHIPMENT. I returned it to the post office today to forward to you. By the way, it showed 2-day priority and it took 7 days to reach Ft. Worth, Texas. Nice.
I will continue to pursue a refund via PayPal’s guidelines since you lack any ethical practices or customer service skills to be concerned with HONESTY.
During the week of 23 March when the order was placed, your PUBLISHED shipping time was 1 to 4 days. Even after the 14-day processing you changed to, you should have offered your customers a choice of refund/cancellation or some approximate timeframe for delivery. Sadly you chose none of those options but keeping our money.
It was a “pleasure” doing business with such a customer service oriented establishment.
Similar situation i dealt with, i was scammed and put in a dispute, waited a full month for PayPal to tell me they're denying my dispute because they don't see anything wrong with the transaction. I have clear proof it was a scam and paypal is IMPOSSIBLE to get in contact with.
I'm curious. When I disputed the charge, I contacted my credit card online and clicked onto the charge . It was immediately taken off my balance and eventually reversed. So do you have a Paypal credit card or where do your payments come out of.
The reason Paypal is not answering calls or any credit card is all call centers are down and everyone has limited staff. Even Macy's answering service says we are not taking calls at this time.
They way this company operates is they can show something got shipped. In my case, 2 out of 3 packages of 8 ea of toilet paper did arrive, but no packing slip to say what was shipped. The shipping labels shows 2 ctns, one arrived. The product was way over priced and mis represented. There is no paperwork about their return policy. Their answered emails continued to say I got what I ordered and had me send a picture. I continued to tell them, my invoice shows 3 items ordered, I received 2, but it doesn't matter, I don't want them
Thankfully, the credit card charge was credited back to me, and I didn't involve Paypal.
Oh wow, well i'm glad they reversed your charge in that case.
I paid through a debit card from my bank on PayPal.
Same. My Bank would've refunded it easily but they said that if it goes through PayPal it's out of their hands.
Ya live and ya learn.