We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I ordered toilet paper from a company called "Freedom Paper Company" LLC back in March. With stores being out of stock everywhere, this company seemed like a life-saver as they claimed to still have toilet paper. After about 2 weeks or so I did not hear from the company so I e-mailed them twice.
I started a claim with PayPal in April PayPal gave them until May 10th to respond, which I feel is way too long. Can you believe that this company waited until May 9th (probably to be spiteful) before finally responding and adding a tracking number? I checked USPS and there is no record on the USPS website that this item was ever actually shipped. I don't know if they are actually going to ship it or if they just did this as a stall tactic.
Either way, it has been close to 2 months since I first ordered the toilet paper, this means they're just going to ship it now? (If at all). Stores are now fully stocked with tp and I don't want their overpriced paper anymore. I want to get a refund because otherwise the company is rewarded for their shady behavior.
The estimated case resolution date has just been updated to June for an item that I ordered way back in March. I feel like this is unfair to me as a costumer, they took advantage of many customers during a crisis and this is messed up. PayPal seems to be too lenient with the companies and not on the side of the customers enough. Is there anything I can do?
Wow, so this is a common thing then? This seems like a bit of a loophole companies can exploit, that's not good.
I have to keep it real, I usually am quick to drop a company that treats its customer base like trash, but in this case it's tough. Paypal almost has a monopoly on online payment systems. While I hate to keep supporting them after this there are some places I do business with that only pay through PayPal, sadly.
Same. It is way overpriced and misrepresented. Somehow, I ordered 3 (pkgs of 😎 for $80. the picture showed the large package like Costco has, and they were $25 each, but in small print it says 8 rolls. i emailed them to say if their packages didn't have at least 30, like Costco, cancel the order. by then the site was down. I did receive 2 of the 3, but packages of 8 and the smallest one ply I have ever seen. They did answer emails, so we did about 20 back and forth. They said I got what I ordered, blah, blah blah. Right before I received any product, because I was getting the run around, I put the amount into dispute with my credit card. They recently noted that the dispute went thru.
So try to dispute your charge. The product is misrepresented and not what appears you ordered.
I've said this before, but Paypal and Amazon need to shut them down as sellers. they are counting that customers don't have the time to dispute their orders.
Hey, Did you order from the same company? It's sad that they are playing so many games with people's money, not sure how a company so unethical is able to strive. And wow, 20 e-mails is a LOT! I didn't even get one though, not sure which is better. Lol
I wish I did not have to use PayPal, my bank would have refunded me right away.
yes. I ordered from a web site with a different name, when I checked out, the name became this company.
I thought Paypal at one time did not let the charge go thru until the customer received the product. Maybe that was too hard to keep track.
I have my Chase card tied to the Paypal account and they reversed the charges right away